One number, any hour
Water loss, sewage backup, storm damage, or a building left open: the same line handles all of it, 24/7/365, including nights, weekends, and holidays.
Priority vendor response
Multi-unit & large loss capable
COI & W-9 on file
Portfolio-wide coverage
For Property Managers, Owners & Facility Teams
Commercial & Multi-Family Water Damage Restoration
A water loss in a managed property is not just a repair. It is displaced residents, a disrupted tenant, an owner asking questions, and a claim that has to be defensible. Dry Out Pros works as a dedicated emergency response vendor for property management companies, HOAs, and commercial owners across the Kansas City metro.
The property manager problem
You need one call that handles the whole thing
Most managers do not have time to coordinate an extraction crew, a drying vendor, a board-up contractor, and a documentation trail across three different phone numbers at 2 a.m. We consolidate that.
Unit-level documentation
Readings, photos, and scope tracked by unit and by building, not lumped into one job file, so cost allocation, chargebacks, and owner reporting actually work.
Tenant-aware crews
Uniformed, insured, background-conscious technicians who understand they are working in someone's home and that you will hear about it if they do not.
Scalable equipment
A single unit and a flooded twelve-unit stack need very different equipment counts. We size to the loss rather than sending what happens to be on the truck.
Claim-ready from hour one
Documentation built to survive adjuster review, so the owner's claim is not reduced over a thin mitigation file.
Portfolio coverage
Properties scattered across Johnson County, Jackson County, the Northland, and outstate markets are all inside our normal service radius.
Property types
Multi-family, HOA & residential communities
Apartment communities and condo associations produce the most water losses of any property type we service, and the most complicated ones. Water rarely stays in the unit where it started.
Common multi-family scenarios
- Stacked unit losses: a supply line on the third floor affecting units below
- Common area flooding: hallways, laundry rooms, lobbies, and corridors
- Frozen pipe events, often multiple units at once during a hard freeze
- Sewer and ejector pump backups in garden-level and basement units
- Roof leaks affecting top-floor units after storm damage
- Vacant unit discoveries where water ran undetected for days
HOA and condo boundary questions
Condo and HOA losses raise a specific headache: which damage is the association's and which is the unit owner's. We document by unit and by building element so the association, the unit owner, and both carriers can see exactly what was wet where.
Property types
Commercial & institutional buildings
Commercial water losses carry a cost that most residential jobs do not: business interruption. Getting the space dry and operational again is usually worth more than the mitigation itself.
Office & professional
Suites, common areas, server and IT rooms, and tenant improvements. Sensitive-equipment areas get containment priority.
Retail & restaurant
Sales floors, storage, walk-in and kitchen areas. We work around hours where possible to protect revenue.
Medical & dental
Clinical spaces with heightened cleanliness requirements and equipment that cannot be exposed to moisture.
Warehouse & industrial
Large open volumes needing high-capacity dehumidification, plus inventory and racking protection.
Hospitality
Guest rooms, corridors, and back-of-house, with room-by-room documentation for revenue-loss support.
Schools, churches & nonprofits
Institutional buildings with fixed schedules, boards to report to, and tight budgets.
Vendor onboarding
Getting Dry Out Pros set up before you need us
The worst time to vet a restoration vendor is while water is running. Most management companies prefer to have the paperwork done and the account established in advance, so the emergency call is just a call.
What we can provide for your vendor file
- Certificate of Insurance, with your entity named as additional insured on request
- W-9 and current business registration documentation
- IICRC certification documentation (WRT and ASD)
- Business registration documentation. See Company & Credentials
- References from comparable property types
- Signed vendor agreements, MSAs, or your standard service terms
- Agreed rate sheet or Xactimate pricing basis
How a priority account works
Priority accounts get a documented escalation path: who to call, what happens on the first call, what information we need, and what you receive back. Your on-site staff get a one-page card so a maintenance tech at 11 p.m. is not guessing.
Set it up now, use it whenever
There is no cost or commitment to establishing a priority account. Call 1-888-379-6880 or (816) 379-6887 or use the form below, and we will send the vendor packet for your review.
What you get back
Reporting built for owners and boards
Property managers do not just need the work done. They need something to forward.
- Loss summary by unit, suite, or building
- Dated photo documentation, before through completion
- Daily moisture and psychrometric logs
- Equipment placement and duration records
- Water category and source determination
- Xactimate or Cotality (formerly Symbility) line-item scope
- Drying certificate at completion
- Recommendations for permanent repair scope
Response protocol
What happens when your on-site staff calls
1
Intake
Property, building, unit, water source, and whether the flow is stopped.
2
Dispatch
Crew and equipment sized to the reported scope and rolling within the response window.
3
Assess & extract
Affected units mapped, water removed, and the manager notified of actual scope found.
4
Dry & monitor
Equipment set, daily readings taken, and progress reported on your schedule.
5
Report
Complete package delivered for the owner file, the board, or the carrier.
Questions people actually ask
What property managers ask us before signing on
The practical questions that come up during vendor evaluation.
Stacked losses get documented unit by unit rather than as one job. Each affected unit gets its own moisture readings, photo set, equipment record, and scope, so cost allocation between the association, the unit owners, and the carriers is based on evidence instead of estimates. Equipment is sized to the whole affected stack, not one apartment at a time.
Yes. Most of our multi-family and commercial work runs through priority vendor accounts. There is no cost or commitment to setting one up. We provide the COI with your entity as additional insured, W-9, certification documentation, and a one-page escalation card so your on-site maintenance staff know exactly who to call at 11 p.m.
We dispatch 24/7 across the Kansas City metro. Actual timing depends on your location, the weather, and how many jobs are active. We would rather give you an honest window on the phone than a marketing promise. Priority accounts get a documented escalation path so there is no guessing on either end.
Usually, yes. For retail, restaurant, office, and medical spaces we schedule as much of the work as possible outside operating hours and use containment so unaffected areas stay usable. Business interruption is often the largest cost in a commercial loss, so keeping the space open matters more than crew convenience.
Add Dry Out Pros to your emergency vendor list.
No cost, no commitment. Get the vendor packet, an escalation card for your site staff, and a number that answers at 2 a.m. before you actually need it.
24/7 Emergency Response
Request water damage help
Tell us what happened, where the property is located, and how urgent it is. For active water damage, call first so response can begin faster.
Water still running or actively spreading? Call 1-888-379-6880 or (816) 379-6887 now instead of waiting on a form reply.
- Free, no-obligation assessment
- IICRC WRT & ASD certified drying
- Insurance claim-ready documentation