For Agents, Adjusters, Carriers & TPAs
Most mitigation disputes are not really about drying. They are about a file that cannot support the invoice. Dry Out Pros is run by people who have spent two decades on both sides of that conversation, and we scope, document, and dry accordingly.
Why this matters
An overscoped mitigation invoice costs the carrier. An underdocumented one costs the insured. Both cost the agent a relationship, and both land on the adjuster's desk as a problem to resolve rather than a file to close.
Our position is straightforward: dry what is wet, document why, and stop when the readings say stop. That produces invoices that reconcile, files that close, and policyholders who do not end up in a dispute they did not sign up for.
Documentation standard
Not a folder of blurry phone pictures. A structured record that answers the questions before they are asked.
We scope in Xactimate and Cotality (formerly Symbility), using standard line items and the pricing basis your file requires. If your carrier or program has a preferred scoping convention or price list, tell us up front and we will build to it rather than sending something that has to be rewritten.
Who we work with
Your client just called you before they called anyone else, and how the next hour goes reflects on you. Refer them to a vendor that shows up, explains things in plain language, and does not turn a covered loss into a fight. We keep you copied on what is happening.
You need a mitigation file you can reconcile without three rounds of follow-up. Clear category and class calls, readings that justify the equipment, and a scope that matches what was actually done.
Program-compliant scoping, documented drying justification, and predictable invoicing. We are set up to work within managed repair and TPA program requirements where the fit is right.
Thorough, standards-based documentation of the full extent of moisture intrusion, including the hidden damage that gets missed on a quick walkthrough.
When a loss is headed toward dispute, contemporaneous readings and dated photo documentation are worth far more than a recollection months later.
The person actually living through it. We explain what is wet, what is coming out, why the equipment is loud, and what their carrier is likely to ask for.
Standards & scope discipline
The single biggest driver of mitigation cost disputes is material removal. Our approach follows recognized restoration industry standards for water damage restoration and applied structural drying, and the decision tree is consistent:
Equipment stays until affected materials reach the dry standard established from comparable unaffected materials in the same structure, and comes out when they do. Extended drying days get a documented reason, not an assumption.
If a loss does not need what someone else scoped, we will say so. If hidden moisture makes a loss larger than it first appeared, we will document it before we expand scope, not after. Neither conversation is comfortable, and both are cheaper than the alternative.
When a loss involves an open building, our emergency board-up and roof tarping is documented on the same file with the same standard, so emergency mitigation and drying reconcile together rather than arriving as two unrelated invoices.
Referring a loss
Insured name, loss address, claim number if open, and the reported cause of loss.
Usually within the hour, and we confirm back to you that contact was made.
Category, class, moisture map, and initial scope delivered in your preferred format.
Final readings, drying certificate, and a reconciled invoice that matches the file.
Questions people actually ask
The questions that come up before a first referral.
Yes. Call 1-888-379-6880 (or 816-379-6887) or send the loss details and we will contact the insured, usually within the hour, and confirm back to you that contact was made. Agents get kept in the loop rather than finding out how it went from the client afterward.
Both. If your carrier or program has a preferred scoping convention or price list, tell us up front and we will build to it rather than sending something that has to be rewritten on your end.
With readings, not assertions. Every additional day is supported by daily material moisture content and psychrometric logs showing the affected materials had not yet reached the dry standard established from unaffected materials in the same structure. If the readings do not support another day, the equipment comes out.
We will say so plainly and show the readings behind our opinion. Our position is to dry what is wet, document why, and stop when the readings say stop. That is a less comfortable conversation than agreeing with everyone, and it is considerably cheaper than a dispute.
We can provide COI, W-9, certification documentation, and references for your vendor file before the next claim comes in.
24/7 Emergency Response
Tell us what happened, where the property is located, and how urgent it is. For active water damage, call first so response can begin faster.
