Municipal sewer main backup
During heavy rain, overloaded city lines can push sewage back into basements through floor drains.
24/7 emergency responseIICRC WRT & ASD certifiedInsurance claim documentation
Category 3 Water · 24/7 · Kansas City Metro
Sewage Backup Cleanup in Kansas City
A sewer backup is a health hazard, not an ordinary water leak. Dry Out Pros removes contaminated water, removes affected porous materials, cleans and treats surfaces, and dries the structure using IICRC Category 3 procedures.
Sewage Backup Cleanup
Why sewage cleanup is handled differently
Sewage is Category 3 water, the most contaminated classification under the IICRC S500 standard. It can carry bacteria, viruses, and other pathogens. That changes what can be saved, what protective equipment is required, and how the affected area must be cleaned before drying begins.
Keep children and pets away from the affected area, avoid walking through it, and do not run fans that could spread contaminants into the rest of the house. Then call us. We set up containment, remove the water and affected materials, and clean and treat the area before drying.
Our sewage backup cleanup process
- Containment to protect unaffected areas
- Technicians in proper PPE
- Extraction of sewage and contaminated water
- Removal of affected carpet, pad, drywall, and insulation
- Cleaning and antimicrobial treatment of surfaces
- Structural drying after cleaning
- Odor control
- Documentation of contamination category and scope
Active water? Call first.
Call 1-888-379-6880 or (816) 379-6887. We answer 24 hours a day, including nights, weekends, and holidays.
What we see most
Common sewage backup sources
Lateral line blockage
Tree roots, grease, and collapsed pipes in the line to the street cause recurring backups.
Toilet overflow
Overflows that contain waste are treated as contaminated water, even when they look clear.
Failed ejector or grinder pump
Basement bathrooms and laundry rooms rely on pumps that can fail during outages.
Floor drain backup
Basement floor drains are often the first place a sewer problem shows up.
Commercial plumbing failures
Restaurants, multi-family buildings, and offices can affect several units at once.
Our process
From your first call to dry standard
1
Call
Tell us what happened, where the water came from, and which areas are affected.
2
Inspect
Moisture readings map the affected area and find hidden water.
3
Extract
Standing water comes out and wet materials are evaluated for drying or removal.
4
Dry
Air movers and dehumidifiers run while readings are taken every day.
5
Document
Photos, readings, and scope notes are organized for you and your insurance carrier.
Questions people actually ask
Sewage Backup Cleanup questions
We do not recommend it. Sewage can contain harmful pathogens, and porous materials it touches generally cannot be cleaned and saved. Professional cleanup uses protective equipment, containment, and proper disposal.
Many standard homeowners policies exclude sewer and drain backup unless you added a specific endorsement. Check your policy for water backup coverage. We document the source and scope so your adjuster has what is needed to evaluate the claim.
Under IICRC guidance, porous materials that sewage contacted, such as carpet, pad, upholstered items, and the lower portion of drywall, are generally removed. Hard, non-porous items can often be cleaned and kept.
Often, yes, if the affected area can be contained and you have working plumbing elsewhere. We will advise you based on the extent of the backup and who lives in the home.
Related services
Other water damage services
Serving Overland Park Olathe Lenexa Shawnee Kansas City Lee's Summit Independence Liberty & the Northland, and the rest of the Kansas City metro.
Water damage does not get better overnight.
Every hour matters after a water loss. Call now for 24/7 emergency response across the Kansas City metro, or request a free assessment for a non-emergency situation.
24/7 Emergency Response
Request water damage help
Tell us what happened, where the property is located, and how urgent it is. For active water damage, call first so response can begin faster.
Water still running or actively spreading? Call 1-888-379-6880 or (816) 379-6887 now instead of waiting on a form reply.
- Free, no-obligation assessment
- IICRC WRT & ASD certified drying
- Insurance claim-ready documentation